Frequently Asked Questions
How do I order?
You may call, email or WhatsApp me with your cake ideas, questions and orders. Don't be shy I don't bite! To avoid disappointment please order three to six weeks prior to your Sydney event depending on the size of the cake and time of the year. Last minute orders are welcome but difficult these days! I am happy to assist with emergencies as long as I'm not fully booked. Let's have a chat!
Here is a quick cake order list for you not to forget anything:
Occasion of the event and your ideas or concept for the cake/sweets.
Date, time and location of your event.
Time and location of the cake pick up or delivery.
Size or amount of people to serve and allergies/intolerences.
Your contact details.
What about payment methods and deposit?
A deposit of 50% is required as confirmation after receiving your invoice and the remaining balance is to be paid one week before picking up your order. Cake orders placed with less than two weeks notice require full payment after invoice is received. Deposits are non-refundable but if for any reason you need to cancel your order a partial refund can be organised. If you would simply like to move your pick up or delivery date/time this can discussed.
How does pick up or delivery work?
Cakes can be picked up in Miranda at any time or in Maroubra during school days. I am pretty flexible with delivery depending on travel kilometres and day/time of the week at an extra cost. Happy to discuss your needs! Please keep in mind that once the cake is in your hands it is your responsibility to keep it intact.
How do I look after my cakes?
Please discuss this with me over the phone as some cakes need refrigerating and others such as 3D fondant cakes don't. Buttercream cakes survive 48 hours outside the fridge in a clean and cool environment. In summer they are best kept in the fridge and taken out 2 hours before the cutting of the cake. All cakes are edible and delicious for 4 days after cutting the first slice.
Can't wait for you to try one :)
Sweet Flair does not take any responsibility for any customer's allergies and intolerances. Cakes contain gluten, dairy and egg. They may also contain traces of nuts, sesame and soy.